Robotics Field Services Across North America
Cogway helps robotics companies deploy, demonstrate, repair, and support robots across the U.S. — on-site, on-time, nationwide.
Four field-service lines, one team
From a single live demo to a nationwide repair program — we cover the full lifecycle of your robots on U.S. soil.
Robot Live Performance
Live robot performances, trade-show demos, and brand activations across the U.S.
Field Deployment & FAE Support
On-site installation, commissioning, training, and customer acceptance testing.
Repair & Maintenance
Fault diagnosis, repair, preventive maintenance, and software upgrades in the field.
Robotics Repair Center
Dedicated repair depot with spare-parts management, return-to-base repair, and refurbishment.
Built for the robots people actually ship
An on-the-ground partner, not just a vendor
Nationwide Coverage
A field-service network spanning the entire U.S.
Robotics Expertise
We understand robot hardware, software, deployment, and after-sales support.
Fast Response
Ready for urgent on-site events and time-critical customer service.
China–U.S. Bridge
Helping Asian robotics companies enter the North American market.
AI Automation for Restaurants
Cogway is also building Voice AI Agents for restaurants — automating phone orders, reservations, and customer inquiries so staff can focus on service.
Explore AI SolutionsBringing robots to the U.S.? Let's get them running.
Tell us what you need — a demo, a deployment, a repair, or full nationwide support.
Full-lifecycle robotics field services
One partner for live performances, deployment, on-site repair, and depot service — anywhere in North America.
Robot Live Performance
Make your robots the centerpiece of any room. We handle logistics, on-site operation, and showmanship for trade shows and brand activations.
- Trade-show & exhibition demos
- Brand activations and product launches
- Choreographed live performances
- On-site operators and safety supervision
Field Deployment & FAE Support
From crate to customer sign-off. Our field application engineers install, commission, and train your end users on-site.
- On-site installation & commissioning
- System calibration and integration
- End-user and operator training
- Customer acceptance testing (CAT)
Repair & Maintenance
Keep fleets running with on-site diagnostics and preventive care, plus remote software support.
- Fault diagnosis & on-site repair
- Scheduled preventive maintenance
- Firmware and software upgrades
- Spare-parts replacement
Robotics Repair Center
A dedicated U.S. repair depot for return-to-base work, spare-parts logistics, and refurbishment. See the Repair Center →
- Return-to-base (RTB) repair
- Spare-parts inventory & management
- Refurbishment & quality inspection
- Failure analysis reporting
Not sure which service you need?
Tell us about your robots and your timeline — we'll map out the right plan.
A U.S. repair depot built for robots
Return-to-base repair, spare-parts management, refurbishment, and inspection — keeping your hardware in the field, not in a shipping container back home.
From fault to fixed, on U.S. soil
Submit a Ticket
Log the issue with device serial number and diagnostic files.
Ship to Depot
Send the unit to our repair center, or we dispatch a field engineer.
Diagnose & Repair
Failure analysis, parts replacement, and full functional testing.
Return & Report
Refurbished unit shipped back with an inspection report.
What we handle
- Return-to-base (RTB) component & board-level repair
- Spare-parts stocking and replacement
- Refurbishment, cleaning, and recalibration
- Quality inspection and failure analysis
- Software re-imaging and firmware updates
Why a U.S. depot matters
Shipping a robot back to Asia for every repair costs weeks and thousands in freight. A local depot turns that into days.
- Shorter turnaround, lower freight cost
- Local spare-parts buffer for your fleet
- Single point of contact for warranty work
- Refurb pipeline for demo and loaner units
Need a repair or a depot program?
We can handle one-off repairs or stand up an ongoing service program for your U.S. fleet.
Voice AI Agents for restaurants
Cogway is building Voice AI Agents that automate phone orders, reservations, and customer inquiries — so no call goes unanswered.
Take every order, even at the rush
An AI voice agent answers the phone, takes orders accurately, and pushes them straight to your kitchen workflow.
- Natural, conversational ordering
- Handles peak-hour call overflow
- Menu-aware, up-sell ready
Book tables without lifting the receiver
The agent manages reservations and availability, confirms bookings, and reduces no-shows with reminders.
- 24/7 reservation handling
- Calendar & availability sync
- Automated confirmations
Answer the questions you hear all day
Hours, location, menu, allergens, wait times — answered instantly, freeing your staff for in-house guests.
- Hours, directions & FAQ
- Multilingual support
- Consistent, accurate answers
Robotics + AI, under one roof
We bridge physical robots and software automation. Voice AI is a natural extension for the restaurant-automation clients we already serve.
- One partner for hardware and AI
- Designed for restaurant operations
- Pilot-ready, fast to validate
Want to pilot a Voice AI Agent?
Tell us about your restaurant and we'll set up a trial that fits your call volume.
The on-the-ground team for robots in America
Cogway provides nationwide robotics field services, live robot performances, repair support, and AI automation solutions for businesses across North America.
What we do
We run two main lines of business: robotics field services and AI products. Our core mission is simple — help robotics companies, especially those from Asia, succeed on U.S. soil without building their own field team.
From a single demo at a trade show to nationwide deployment and repair, we are the boots-on-the-ground extension of your engineering team.
Who we help
- Humanoid, quadruped, and service robot makers
- Restaurant-automation companies
- Exhibition and brand-event teams
- Research and education institutions
- Asian robotics firms entering North America
Nationwide Coverage
A field-service network across the entire U.S.
Robotics Expertise
Deep hardware, software, deployment & support know-how.
Fast Response
Built for urgent events and time-critical service.
China–U.S. Bridge
Smoothing the path into the North American market.
Let's talk about your robots
Request a service
Tell us what you need and where. We'll get back to you with a plan and a quote.
Talk to our team
Whether it's a one-time demo or an ongoing nationwide program, the fastest way to start is to send us the details below.